Here are some of the use cases I worked on (probably not the exact case as yours but you might get some clarity here about where to look for)
The answer depends on the type of content/period that you need. Should you wish The Cloud People to implement this feature for you, or see the working demo, please do not hesitate to contact us.An uncommon but definitely one of those once in a while query from the HR or compliance/security leadership you will get is “Can we search for Microsoft Teams chat” in Office 365. The feedback from our customers is positive and tells us that this is pretty much a must if you plan on enabling a more interactive approach between your end-users and resolvers. Microsoft Teams integration with ServiceNow is one of the most requested features in recent history that we had undisputed pleasure implementing and customizing for our customers. The integration is easy to implement and use, and it greatly enhances the user experience and shortens the usual distance between the requester and resolver coming from the email chains and/or activity log updates.
With IT Service Management (ITSM) integration with Microsoft Teams you can: ServiceNow has several different integrations with Microsoft Teams that allow various use cases making different teams and departments more efficient and productive. ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Teams to enable employees to more effectively request and receive service from within the collaboration platform. With the recent release of Quebec ServiceNow extended the integration with Microsoft Teams and made it even better and easier to use. It drives productivity for the entire enterprise as employees get seamless self-service and agents can resolve their cases faster. The ServiceNow integrations with Microsoft Teams help users to create a better, more connected experience for their customers.